Can I travel with my pet?: Unfortunately, no animals are allowed on coach tours.

·     Where does the coach depart from?: All Iceland Day Tour coach tours depart from BSI bus terminal, Vatnsmýrarvegur 10, 101 Reykjavík. Unless you have booked in advance to be picked up from your hotel.

·     How does pick-up work and where do I get picked up from? : All coach tours depart from BSI Bus Terminal in Reykjavík. If would like to be picked up and drop off from all hotels and guesthouses in Reykjavik please book this with us in advance. Pick-up time is 30 minutes prior to scheduled departure times so please be in front of your hotel or in the lobby for pick-up.

·     What does the guide do?: Most of our tours include guidance and they are all in English and our tour guides are professionals with degrees in various languages and/or subjects relating to Icelandic tourism. Your guide tells you about the area you are visiting and leads the way throughout the tour. They will also be able to answer your questions, if you have any. Our aim is to offer quality tours that feature the different aspects of Iceland's nature, history, culture and modern living.

·     What should I wear?: Sturdy shoes and a warm outdoor wear should be worn when travelling in Iceland during any season. Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour and it’s views.

·      I got sick and can't use my Day Tour ticket. Can I get it refunded?: All cancellations should be in writing and be notified 24 hours before departure.

·     Can I bring a packed lunch or is lunch provided?: Unless specifically listed, meals and refreshments are not included. During all full day excursions there is a lunch stop at a local restaurant. For the tours, you can either bring your own lunch or buy it on the way. It is not allowed to have lunch on board the coach.